Refund Policy

1. General Policy

At Amplifiq, we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service not delivered within the specified timeframe (after reasonable extension period)
• Technical issues preventing service delivery that cannot be resolved
• Duplicate charges or billing errors
• Service cancellation requested before delivery has begun

3. Non-Refundable Situations

Refunds will not be issued for:

• Services that have been fully or partially delivered
• Dissatisfaction with delivery speed (if within estimated timeframe)
• Account suspensions due to violation of Terms of Service
• Changes in social media platform policies affecting service delivery
• User error in providing incorrect account information

4. Refund Process

To request a refund:

1. Contact our support team through the contact page or your dashboard
2. Provide your order number and reason for refund request
3. Our team will review your request within 5-7 business days
4. If approved, refunds will be processed to the original payment method within 10-14 business days

5. Partial Refunds

In cases where service has been partially delivered, we may issue a partial refund based on the percentage of service not completed.

6. Chargebacks

If you file a chargeback or dispute with your payment provider, we reserve the right to suspend your account until the matter is resolved. We encourage you to contact us directly first to resolve any issues.

7. Refund Timeframe

Approved refunds will be processed within 10-14 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.

8. Contact Us

If you have questions about our refund policy or need to request a refund, please contact us.